Frequently asked questions

DTAIL - OUR DIGITAL TAILOR

DTAIL - OUR DIGITAL TAILOR

Our digital tailoring tool, DTAIL, uses a proprietary algorithm that analyzes two inputs, height and image, against thousands of body scans and data points to deliver the precision of a master tailor. The measurement profiles are 98% accurate to ensure the perfect fit.

Your information will not be shared with any 3rd parties under any circumstance. We're committed to ensuring that your privacy is protected in accordance with our Privacy Policy

We strongly recommend using DTAIL to take your measurements. There is far less room for error. If you self-measure, we recommend you refer to our size guide to ensure you're using the standard measurements.

If your suit requires fit adjustments, please consult our Returns & Alterations page.

DTAIL uses two inputs, height and image, to analyze that data against thousands of body scans and data points from people of all shapes, sizes, and ages. Body measurements are predicted to be 99% accurate, to deliver a fit with the precision of a master tailor.

Yes. You can change measurements anytime before ordering. To change your measurements, either go through the DTAIL fitting process again or edit your measurements from your customer account.

If you've already placed your order, contact us as soon as possible to make the changes required.

CUSTOM DESIGNS

CUSTOM DESIGNS

All our suits are customizable. Browse the collections to choose your style and fabric. Customize your suit with our wide range of lapels, linings, buttons, pockets, embroidery, and more. Get measured with DTAIL, our digital tailoring tool, for a custom fit.

IZOTTI offers one of the best selections worldwide — online. We add new styles to our collections on a seasonal basis to keep our selection fresh and current.

Don't know where to start? Our style guide will take you step-by-step through the process of what and how to shop for a custom experience. From styles, colors, and accessories, we help you design the right suit for your lifestyle.

PRODUCT CARE

PRODUCT CARE

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Wool knit: Typically, wool knits need to be dry-cleaned but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help the garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along with the fabric).

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

* As a general rule of thumb, we advise all of our customers to have their suits professionally dry cleaned. This helps maintain the longevity of our suits.

Acetate: While most items made of acetate should only be dry-cleaned, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually, polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line dry or use a low-temperature setting when machine-drying to preserve the elasticity of the garment.

Wool knit: Typically wool knits need to be dry-cleaned but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help the garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along with the fabric).

Returns

Returns

If you are not 100% satisfied with your purchase from IZOTTI you can return your first suit and obtain a different suit, of the same value, or the same suit altered to fit you right. Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned damaged may not qualify for a refund.

Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes.

You may drop off your return at any authorized UPS or Post Office shipping location, but please do not drop your return off at a dropbox.

It may take 7-10 business days for your return to reach the IZOTTI Warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 4 – 6 weeks for refund or exchange to be processed.

As an IZOTTI customer you have the option of exchanging an order instead of returning it for a refund, ONLY on your first order. All suits are custom-made and are made to fit you like a glove.

It may take 7-10 business days for your return to reach the IZOTTI Warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment 4 – 6 weeks for refund or exchange to be processed.

No. We do not do backorders. Items are not mass-produced and are made to fit only you. If a fabric or style is temporarily out of stock the IZOTTI Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

No. Currently, we have a 'virtual' catalog (lookbook). To ensure that our customers have access to the most current styles, prices, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be too overwhelming for our customers. If there is a particular style that you are interested in, please feel free to contact us and we will be happy to help you locate it.